Saturday, April 09, 2005
Viswa Priya's Nationmaster is Neither Ethical Nor Legal
"Dear Colleagues," by Viswa Priya, hydroforum, 12 October 2004, http://hydroforum.com/phpbbforo/archive/o_t__t_95__water-statistics.html.
"Hello Daniel," email from "Priya," nationmaster.com, 8 April 2005.
I hadn't heard this before:
...asking for a refund is not legal or ethical on your part.
As you have paid for the next three months anyway, I suggest that you
utilize our services for the period and cancel just before the next
date of payment
I blogged before on my trials with nationmaster. In spite of of a direct, person-to-person request to cancel my subscription, they decided to keep billing me. I haven't used their crummy service in months. Their response? I should keep enjoying their service.
Not only has nationmaster.com refused to refund my payments, they refuse to make a per diem refund.
My only contact is a supposedly named "Priya" with the genetic email of email@example.com. A quick google search revealed a "Viswa Priya" hawking nationmaster instead of, you know, actually responding to customer requests.
If you want statistical information, there are some very good sources on the internet. Nationmaster is not one of them.
Dispute the charge with your credit card issuer.
Posted by: aaron | Monday, April 11, 2005
I had a similar problem with CompuServe years ago. As long as the initial charge was allowed, there is little the card issuer can do (other than cancel the card, which of course doesn't get one a refund).
Posted by: Dan | Monday, April 11, 2005